Ordering & Payment
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) at checkout.
2. Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible within 12 hours of placing your order. Please contact our customer support team immediately if you need changes.
3. How do I know if my order was placed successfully?
Once you complete your purchase, you’ll receive an order confirmation email with your order details. If you don’t see it, please check your spam folder or contact us.
Shipping & Delivery
4. Do you ship within the USA?
Yes! We ship across the USA with reliable shipping partners.
5. How long does shipping take?
Standard shipping typically takes 3-7 business days, while expedited shipping options may be available at checkout. Processing time is 1-2 business days.
6. How can I track my order?
Once your order ships, you’ll receive a tracking number via email, which you can use to track your package in real time.
Returns & Exchanges
7. What is your return policy?
We offer a 30-day return policy for unused and unworn items with original tags and packaging. Please visit our Returns & Exchanges page for detailed instructions.
8. How do I initiate a return or exchange?
Contact our support team with your order number, and we’ll guide you through the return process. Please note that return shipping fees may apply unless the item is defective or incorrect.
9. Do you offer refunds?
Yes, once we receive and inspect your returned item, we’ll process your refund to your original payment method within 5-7 business days.
Product & Sizing
10. How do I choose the right size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance.
11. Are your dresses true to size?
Our dresses are designed to fit true to size, but we always recommend checking our size chart before ordering.
Customer Support
12. How can I contact customer service?
You can reach us via email at [email protected]. Our team is available to assist you Monday to Friday, 9 AM – 5 PM (EST).
13. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, special promotions, and early access to new arrivals.
14. Do you have a loyalty program?
We are working on a loyalty program! Stay tuned for updates and ways to earn rewards on future purchases.